Support
Frequently Asked Questions
Answers about allergens, storage, sourcing, and product availability.
What are your allergens?
Many flavors contain milk, and some include egg, tree nuts, or wheat. Every flavor page includes an allergen breakdown so customers can choose confidently.
How should I store Bart's ice cream?
Keep ice cream at 0°F or colder and return it to the freezer quickly after serving. For best texture, consume within 2-3 weeks after opening.
Do you ship?
Shipping is planned for a future release. For now, use our Find Us page to locate scoop shops and retail availability.
Do you offer gift cards?
Yes. Gift cards are available at participating scoop shops. Contact us if you need help purchasing for an event.
What is your return policy?
If there is a product quality issue, contact our team as soon as possible with details and receipt information so we can make it right.
Is your ice cream vegan?
Our core lineup is dairy-based. We also offer dairy-free sorbets, and each flavor listing includes ingredient and allergen details.
Where do you source your ingredients?
We prioritize dependable suppliers and seasonal ingredient programs aligned with our quality standards and product consistency goals.